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CI Property updated in UIM are not getting published to SOI

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Article ID: 133434

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

Some of the CI's had the Primary IPV4Address value changed but these updates are not getting published to CA SOI.

In CA SOI the CI's still has old IPV4Address  value. This issue can happen to any CI property that have been changed after they were published.

How much time takes to the information be update in CA SOI?

Is there a way to force the connector to load the new information?


Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

The UIM connector don't have the capability to pick UP CI Property changes at runtime. The connector has to be recycled so that it can collect and publish any changes made to any CI properties at the source MDR. This is the default behavior of the UIM connector.