After upgrade APM 10.7 SP1 to SP3 /ApmServer/ stop working

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• CA Application Performance Management (APM / Wily / Introscope)
• INTROSCOPE

Issue/Introduction

After the Upgrade from SP1 to SP3 of APM 10.7 the WebView starts OK but the /ApmServer, and /#home;tr=0 (webview) stop working.

Environment

Release : Any APM Release

Component :  APM Webview

Resolution

1- Stop WebView and MOM Enterprise Manager processes

2- Delete the entire content [all files and directories] of <EM-Home>/work and <WV-Home>/work folders

3- Delete the entire content [all files and directories] of /configuration folder except file config.ini (DO NOT delete config.ini file)

<EM-Home>/product/enterprisemanager/configuration

<WV-Home>/product/webview/configuration

4- start MOM Enterprise Manager and WebView processes

Note: If Enterprise Manager and WebView are installed under same directory, then <EM-Home> and <WV-Home> are the same.