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PAM connects to server with RDP, but does not populate password or complete the auto login
Article ID: 133404
Updated On:
Products
CA Privileged Access Manager - Cloakware Password Authority (PA)
CA Privileged Access Manager (PAM)
CA Privileged Access Manager - Server Control (PAMSC)
Issue/Introduction
PAM Admin has RDP Auto Login configured in the Policy, however everytime any user attempts to use this machine, they get stuck at the login page.
Cause
The customer had the following Microsoft Security Policy enabled:
Interactive logon: Message text for users attempting to log on
This setting give a 'Legal Notice' or 'Warning Message' that they end-user must click 'OK' to proceed.
Environment
Release : 3.3.x, 3.4.x and 4.x
Component : PRIVILEGED ACCESS MANAGEMENT
Resolution
In order for PAM to handle this "Legal Notice" - we need to utilize PAM Device Groups.
When defining the "Device Group" on the "Enable Tab" -> please check the following two boxes:
- Provide Credentials for 'Always Prompt for Password'
- Handle 'Legal Notice' on Logon Screen
Feedback
Yes
No
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