Client Automation - caf.exe Application error in module cainf.dll

Products

• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Software Delivery
• CA Client Automation - Remote Control

Issue/Introduction

At reboot of computer caf.exe is crashing sometimes with Application Error in module cainf.DLL (Exception code: 0xc0000005)

Following Event could be seen in Windows Event Viewer Application :

Faulting application name: caf.exe, version: 14.0.2000.255, time stamp: 0x59b256d0

Faulting module name: cainf.DLL, version: 14.0.2000.255, time stamp: 0x59b28a28

Exception code: 0xc0000005

Fault offset: 0x000403c0

Faulting process id: 0xd00

Faulting application start time: 0x01d4fb38a9f9b849

Faulting application path: c:\Program Files (x86)\CA\DSM\bin\caf.exe

Faulting module path: c:\Program Files (x86)\CA\DSM\bin\cainf.DLL

In TRC_CF_CAF_SERVICE_*.log last line before crash is :

250419-09:29:49.5475218L|003328|00000d84|CAF_SERVIC|caf |caf |000000|NOTIFY | CFUtils::updateUUID: checking for host uuid regeneration

Environment

Client Automation 14.0 SP2

Cause

This problem occurs sometimes at boot time when caf.exe is doing an inventory on network environment and network software is not yet fully initialized

Resolution

Contact CA Broadcom Technical Support requesting the fix T55V186