Data aggregator stop to work and the DA services cannot be started

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration

Issue/Introduction

Data aggregator is not working and causing a lot of issue with the users

 

Environment

PM Release : 3.7

Cause

In most of the cases this behavior can be due the synchronization between DA and DR's machines and recycling all services can fix this problem

Resolution

On DA machine check if the DA service is starting on crontab

Run:
crontab -l
* * * * * /etc/init.d/dadaemon start > /dev/null

If yes comment this line
# * * * * * /etc/init.d/dadaemon start > /dev/null

Stop all process components in the following order:
CA Performance Center
Data Collectors
Data Aggregator
Data Repository

CAPC:
service caperfcenter_console stop
service caperfcenter_devicemanager stop
service caperfcenter_eventmanager stop
service caperfcenter_sso stop
service mysql stop

DA:
service dadaemon stop
service activemq stop
ps -ef | grep java (kill -9 any java process)

DC:
service dcmd stop
service activemq stop
ps -ef | grep java (kill -9 any java process)

DR:
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/22-2/administrating/restart-ca-performance-management-component-services/restart-the-data-repository.html

And start all process components in the following order:
Data Repository
Data Aggregator
Data Collectors
CA Performance Center

DR:
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/22-2/administrating/restart-ca-performance-management-component-services/restart-the-data-repository.html

DA:
mv /opt/IMDataAggregator/apache-karaf-2.4.3/data /opt/IMDataAggregator/apache-karaf-2.4.3/data_OLD
service activemq start
service dadaemon start

DC:
mv /opt/IMDataCollector/apache-karaf-2.4.3/data /opt/IMDataAggregator/apache-karaf-2.4.3/data_OLD
service activemq start
service dcmd start

CAPC:
service mysql start

Start the SSO service:
service caperfcenter_sso start

Wait one minute, then start the event manager and device manager:
service caperfcenter_eventmanager start
service caperfcenter_devicemanager start

Wait one minute, then start the console service:
service caperfcenter_console start

Note: back the crontab to original configuration on DA machine

Additional Information

Articles that can help 

Determining why the Data Aggregator shut down unexpectedly
Article Id: 32090
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=32090

Why did the Data Aggregator shut down
Article Id: 94223
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=94223

 

If the problem persist please run the CA Remote Engineer tool for collect all documentation from CAPC DA DC and DR boxes, open a support case and attached the Remote Engineer tool output:
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/performance-management/3-7/troubleshooting/unable-to-resolve-issue.html