Nimbus agent 7.97 failed to Connect to hub 9.10S

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

After the weekly scheduled reboot of server the robots could not connect to the hub.

Environment

Release : 9.1.0

HUB 9.10S

Robot 7.97

Cause

legacy and or non-secure robots (7.x \ 9.10) cannot connect to the secure hub (9.10S)

Resolution

• If you have intentionally deployed the Secure HUB (9.10S) you must either deploy the secure robot or deploy the hub_adapter to the secure hub to allow non secure robots to connect as per
  https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/9-0-2/upgrading/ca-uim-upgrade-step-3-deploy-the-upgrade/upgrade-uim-server/secure-hub-and-robot-ca-uim-9-sp1.html
  
  
• If you are not yet ready to deploy secure hubs and robots you should deploy the non secure hub 9.10