How Action Item "Is Escalated" column works?

Products

• Clarity PPM On Premise

Issue/Introduction

There is a column named "Is Escalated" in the Action Items view. What triggers to update the column? What will be displayed when it is updated?

Environment

Release : 15.3

Component : CA PPM APPLICATION ADMIN, STUDIO, XOG & PROCESSES.

Resolution

If no action is done by the due date + grace time period to an action created by a process, a check mark will be displayed in the 'Is Escalated' column of the Action Item list.