Oracle probe - Configuration window cannot be open from IM

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Unable to open oracle probe Configuration from Infrastructure Management

When try to open oracle probe Configuration from Infrastructure Management get the following errors:

     Error 1:

     Unable to reach controller, node:

     /[Domian]/[Hub]/[Robot]/oracle

     error message: communication error

     Error 2:

     oracle GUI load error (config file not found)

     Error 3:

     Run-time error ´364´:

     Object was unloaded

     Robot name: /[Domian]/[Hub]/[Robot]

     Hub name: /[Domian]/[Hub]/[Robot]

Environment

Release: UIM 8.51 SP1

Component: Oracle Probe 5.41

Resolution

On machine where is opening Infrastructure Management

1- Close all open Infrastructure Management interfaces

2- Delete conf_oracle*.exe file at %TEMP%\util folder

3- Reopen Infrastructure Management interface and test