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Can the Network address value under Request ticket CI @{call_req_id.affected_resource.assoc_net_roux.network_address} be used within CA Service Desk Manager notifications?

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Article ID: 133178

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Updated On:

Products

CA Service Desk Manager

Issue/Introduction

Can the Network address value under Request ticket CI @{call_req_id.affected_resource.assoc_net_roux.network_address} be used within CA Service Desk Manager notifications?

Environment

CA Service Desk Manager (CA SDM) 14.x and 17.x

All Supported Operating Systems

Resolution

Enabled DOMSRVR traces to further diagnose requirement and noticed the following error:

ERROR Unable to forward the message to attribute network_address  

This is because assoc_net_roux is a BREL to the affected_resource object.

BRELs are not supported within the format expansions.

This is by design and therefore you will NOT be able to use @{call_req_id.affected_resource.assoc_net_roux.network_address} within CA SDM notifications/personalized responses.