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Can the Network address value under Request ticket CI @{call_req_id.affected_resource.assoc_net_roux.network_address} be used within CA Service Desk Manager notifications?
Article ID: 133178
Updated On:
Products
CA Service Desk Manager
Issue/Introduction
Can the Network address value under Request ticket CI @{call_req_id.affected_resource.assoc_net_roux.network_address} be used within CA Service Desk Manager notifications?
Environment
CA Service Desk Manager (CA SDM) 14.x and 17.x
All Supported Operating Systems
Resolution
Enabled DOMSRVR traces to further diagnose requirement and noticed the following error:
ERROR Unable to forward the message to attribute network_addressThis is because assoc_net_roux is a BREL to the affected_resource object.
BRELs are not supported within the format expansions.
This is by design and therefore you will NOT be able to use @{call_req_id.affected_resource.assoc_net_roux.network_address} within CA SDM notifications/personalized responses.
Feedback
Yes
No
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