Cannot log into the Spectrum OneClick web pages

Products

• CA Spectrum

Issue/Introduction

Cannot log into the Spectrum OneClick web pages

Environment

Release: Any version of Spectrum

Component: OneClick

Cause

OneClick was configure to use https in the $SPECROOT/tomcat/conf/server.xml file but no SSL certificate had been configured. 

Resolution

Do one of the following:

Modify the server.xml and axis2.xml files to comment out port 8443 and restarted tomcat. We are now able to log into OneClick using port 8080. 

Configure OneClick for an SSL certificate.

Additional Information

Please reference the "Configure OneClick for Secure Sockets Layer" section of the documentation for more information.

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/spectrum/21-2/administrating/oneclick-administration/oneclick-server-communications-and-network-configuration/configure-oneclick-for-secure-sockets-layer.html