Unable to forward the message to attribute network_address

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Can the Network address value under Request ticket CI @{call_req_id.affected_resource.assoc_net_roux.network_address} be used within Service Desk Manager notifications as a recipient? 

Attempting to do so results in the stdlog message ERROR Unable to forward the message to attribute network_address  

Environment

CA Service Desk Manager 14.x, 17.x

All Supported Operating Systems

Cause

This is because assoc_net_roux is a BREL to the affected_resource object.

BRELs are not supported within the format expansions.

Resolution

This is by design and therefore CANNOT use @{call_req_id.affected_resource.assoc_net_roux.network_address} within CA SDM notifications/personalized responses.