ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

MplsVPN alarms in Spectrum OneClick with incorrect VPN site values

book

Article ID: 133164

calendar_today

Updated On:

Products

CA Spectrum

Issue/Introduction

We are getting some alarms from MplsVpn models which show the following in the event details:

"The condition of VPN WH-INET is Critical because 2 of 1 sites (200%) are down. "


The problem is the VPN mentioned in the event only has 1 site associated with it, not two.

The event id is 0x4940407.

Cause

The cause of the issue is on a previous alarm created by the 0x4940407 event, the alarm was cleared by the user instead of by Sppectrum when one of the following events are generated:

0x04940400

0x04940404 

0x04940405 

0x04940406 

0x04940426


Manually clearing events that are cleared by system events can cause Spectrum to get confused.

Environment

Release: Any version of Spectrum


Component: Spectrum Events ad Alarms

Resolution

Use the Event Configuration tool to make the 0x4940407 event non-user clearable and then restart the SpectroSERVER system to ensure the SpectroSERVER cache is cleared for any manually cleared alarms for the 0x4940407.

Additional Information

Please reference the "Event Configuration" section of the documentation for more information.

https://docops.ca.com/ca-spectrum/10-3-0/en/managing-network/event-configuration