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Unable to add devices to certain IP Domain Global Collections in Spectrum OneClick

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Article ID: 133158

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Updated On:

Products

CA Spectrum

Issue/Introduction

I am trying to add devices to some IP Domain Global Collections (GC) in Spectrum OneClick, an error occurres "The model does not exist". This happened on some existing GC's. I created a new GC and I am able to add devices to the new GC. 

Cause

The device/ip address is already a member of an existing IP Domain Global Collections (GC) in Spectrum OneClick. A model/ip address can only be a member if one IP Domain Global Collections (GC) in Spectrum OneClick.

Environment

Release: Any version of Spectrum integrated with CAPM


Component: Spectrum OneClick

Resolution

Remove the model from the current IP Domain Global Collections (GC) in Spectrum OneClick and then add it to the new IP Domain Global Collections (GC) in Spectrum OneClick.