Spectrum Users are not showing up in Jasper report options

Products

• CA Spectrum

Issue/Introduction

Spectrum users are not showing up in Jasper "Alarm Activity by User" 

Cause

The "Alarm Activity by User" report looks at the Alarmactivity table in the reporting database. This table shows the users that have had alarm activity. If a user has had no alarm activity, then they will not appear in this table and therefore will not show in the list of users to report on.

Environment

Release: Spectrum 10.3; Jasper 6.3 (Unified)

Component: Spectrum Report Manager

Resolution

Ensure the user has had some alarm activity ie updating alarms, clearing alarms.