CA CSM cannot connect to CA Support Online via HTTPS

Products

• COMMON SERVICES FOR Z/OS
• Common Services
• CHORUS SOFTWARE MANAGER

Issue/Introduction

You are unable to get latest maintenance. All attempts result in the following error.  

19-06-06 21:41:39,020 (DefaultSupportOnlineService.java:235): com.ca.mf20.SAM.S
quested action.                                                                
  Attached Diagnostic Text:                                                    
    Error encountered while accessing the Broadcom Support Portal:                                         
                       
    CSM cannot connect to the Broadcom Support Portal via HTTPS. Check your internet connection settings on the Software Acquisition page, on the Settings tab.
 

Environment

Release : 6.0
Component : CHORUS SOFTWARE MANAGER

Resolution

** AS OF JUNE 30, 2023 CSM is EOL (End Of Life). Therefore you will no longer be able to acquire products or maintenance using CSM **

FAQ CSM EOL & z/OSMF Software Management

 

 

Confirm that your CSM account is using the same password as your support.broadcom.com account.

1. Go to settings, system settings, software acquisition
2. Locate your Broadcom Okta userid/email address and click the actions button
3. Enter your password exactly as you would enter it to login to support.broadcom.com then click OK followed by APPLY at the end of the display (see below screen shot)

Note: If after clicking the 'Apply' the problem is not resolved, try recycling the MSMTC task.