CA CSM cannot connect to CA Support Online via HTTPS

Products

• CIS
• COMMON SERVICES FOR Z/OS
• 90S SERVICES
• DATABASE MANAGEMENT SOLUTIONS FOR DB2 FOR Z/OS
• COMMON PRODUCT SERVICES COMPONENT
• Common Services
• Datacom/AD
• CA ECOMETER SERVER COMPONENT FOC
• Easytrieve Report Generator for Common Services
• INFOCAI MAINTENANCE
• IPC
• UNICENTER JCLCHECK COMMON COMPONENT
• Mainframe VM Product Manager
• CHORUS SOFTWARE MANAGER
• CA ON DEMAND PORTAL
• CA Service Desk Manager - Unified Self Service
• PAM CLIENT FOR LINUX ON MAINFRAME
• MAINFRAME CONNECTOR FOR LINUX ON MAINFRAME
• GRAPHICAL MANAGEMENT INTERFACE
• WEB ADMINISTRATOR FOR TOP SECRET
• Xpertware
• MF - MISC OLD CODES
• SERVICE ASSURE
• GENERIC UNISERVICE FOR CICS
• GENERIC UNISERVICE II
• Output Management Web Viewer

Issue/Introduction

You are unable to get latest maintenance. All attempts result in the following error.  

19-06-06 21:41:39,020 (DefaultSupportOnlineService.java:235): com.ca.mf20.SAM.S
quested action.                                                                
  Attached Diagnostic Text:                                                    
    Error encountered while accessing:                                         
    https://supportservices.ca.com/support/                                    
    CA CSM cannot connect to CA Support Online via HTTPS. Check your internet connection settings on the Software Acquisition page, on the Settings tab.
 

Environment

Release : 6.0
Component : CHORUS SOFTWARE MANAGER

Resolution

Confirm that your CSM account is using the same password as your support.broadcom.com account.

1. Go to settings, system settings, software acquisition
2. Locate your Broadcom Okta userid/email address and click the actions button
3. Enter your password exactly as you would enter it to login to support.broadcom.com then click OK followed by APPLY at the end of the display (see below screen shot)

Note: If after clicking the 'Apply' the problem is not resolved, try recycling the MSMTC task.