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CA CSM cannot connect to CA Support Online via HTTPS
Article ID: 133114
CISCOMMON SERVICES FOR Z/OS90S SERVICESDATABASE MANAGEMENT SOLUTIONS FOR DB2 FOR Z/OSCOMMON PRODUCT SERVICES COMPONENTCommon ServicesDatacom/ADCA ECOMETER SERVER COMPONENT FOCEASYTRIEVE REPORT GENERATOR FOR COMMON SERVICESINFOCAI MAINTENANCEIPCUNICENTER JCLCHECK COMMON COMPONENTMainframe VM Product ManagerCHORUS SOFTWARE MANAGERCA ON DEMAND PORTALCA Service Desk Manager - Unified Self ServicePAM CLIENT FOR LINUX ON MAINFRAMEMAINFRAME CONNECTOR FOR LINUX ON MAINFRAMEGRAPHICAL MANAGEMENT INTERFACEWEB ADMINISTRATOR FOR TOP SECRETXpertwareMF - MISC OLD CODESSERVICE ASSUREGENERIC UNISERVICE FOR CICSGENERIC UNISERVICE IIOutput Management Web Viewer
19-06-06 21:41:39,020 (DefaultSupportOnlineService.java:235): com.ca.mf20.SAM.S quested action. Attached Diagnostic Text: Error encountered while accessing: https://supportservices.ca.com/support/ CA CSM cannot connect to CA Support Online via HTTPS. Check your internet connection settings on the Software Acquisition page, on the Settings tab.
Release : 6.0
Component : CHORUS SOFTWARE MANAGER
First verify that your CSM account is using the same password as your support.broadcom.com account. Go to settings, system settings, software acquisition, locate you userid/email address and click the actions button then enter the password exactly as you would enter it to login to support.broadcom.com then click OK followed by APPLY at the end of the display: