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Transparent Login Learn tool doesn't open in learn mode

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Article ID: 133089

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Updated On:

Products

CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager (PAM)

Issue/Introduction

The Transparent Login Learn Tool window doesn't open in learn mode.

PAM version 3.2

Bibhu

Environment

Release : 3.2

Component : PRIVILEGED ACCESS MANAGEMENT

Resolution

The following Global Policy was preventing the mapping of network resources within the RDP sessions. Mapping is a requirement for Transparent Login to work, as it needs to pick up the files from a network share.

GPO setting:
Computer Configuration\Policies\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Device and Resource Redirection

Do not allow drive redirection: Disabled