xFlow 'View Details' / 'ViewAttributes' shows no data against attributes

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

The xFlow interface 'View Details' or '/ViewAttributes' commands show a pop-up that displays attribute labels, but no data is shown for any attribute.

Environment

Release : 17.2 or higher

Component : SERVICE DESK MANAGER

Cause

The issue arose because of an added a ‘web_url’ attribute to the list of fields visible in xFlow.

The web_url contains an SDM reference to port 8080, whereas xFlow in the implementation was on port 9002, the call to retrieve the details threw a cross-site scripting error and failed.

Consequently no data was shown on the ‘View attributes’ panel for the ticket. 

Resolution

Remove the ‘web_url’ attribute from the list of fields, and the remaining fields should display.