When a user searches knowledge documents from a ticket, an error message "Unable to find a Knowledge Category that matches <Area_Name>" appears.
A stdlog shows the following error message.
06/01 15:50:45.40 SDMSV web:local 7756 ERROR ktweb.spl 4041 get_kcat_id: Unable to convert SD category, <Area_Name>
If there is no Knowledge Category with the same name as the "Request Area" specified in a ticket that a user executes the knowledge document search despite that a user selects the "Request Area" as search information, the error message will be displayed.
Release : 17.x
Component : SDM KNOWLEDGE TOOLS
In order to remove the Request Area from the search information, please follow the below steps.
NOTE: You do not have to restart the Service Desk server after the above change.