When a user searches knowledge documents from a ticket, an error message "Unable to find a Knowledge Category that matches <Area_Name>" appears.
A stdlog shows the following error message.
06/01 15:50:45.40 SDMSV web:local 7756 ERROR ktweb.spl 4041 get_kcat_id: Unable to convert SD category, <Area_Name>
Release : 17.x
Component : SDM KNOWLEDGE TOOLS
If there is no Knowledge Category with the same name as the "Request Area" specified in a ticket that a user executes the knowledge document search despite that a user selects the "Request Area" as search information, the error message will be displayed.
In order to remove the Request Area from the search information, please follow the below steps.
NOTE: You do not have to restart the Service Desk server after the above change.