STDLOG error: Session object list contains 10029 session objects which exceeds 500% of its total hash size of 2003.

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

The Service Desk Manager (SDM) STDLOGs have the following error:

SIGNIFICANT bplaccess.c 4872 Session object list contains 10029 session objects which exceeds 500% of its total hash size of 2003. Increase the hash size through setting NX_SESSION_LIST_HASH_SIZE in NX.env. 

Environment

Service Desk Manager 17.x

All Supported Operating Systems

Resolution

By default, the NX_SESSION_LIST_HASH_SIZE value is set to 2003.

If you consistently have error messages similar to "Session object list contains 10029 session objects which exceeds 500% of its total hash size of 2003" within the STDLOGs, you will need to increase the value of the NX_SESSION_LIST_HASH_SIZE variable.

Values for the NX_SESSION_LIST_HASH_SIZE variable need to be two to the power of n (2ⁿ). For example, 2¹⁵ = 32768.

Once you have identified the value you would like to set the NX_SESSION_LIST_HASH_SIZE value to, run the following commands on the CA SDM server:

pdm_options_mgr -c -s SESSION_LIST_HASH_SIZE -v 32768 -a pdm_option.inst 

pdm_options_mgr -c -s SESSION_LIST_HASH_SIZE -v 32768 -a pdm_option.inst -t 

A recycle of the CA SDM service is required for the change to take effect.