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Scoreboard - Order "My Saved Searchs" by alphabetical order

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Article ID: 133040

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

When customer saves an Incident/Request search panel, the order of "My saved Searches" is always from latest to oldest saved search.

Customer would like to show it ordered by Summary or other alphabetical column.


Environment

Release :

Component : SERVICE DESK MANAGER

Resolution

This is a work as design behavior in 17.1 and 17.2.

A customization would be required to change this behavior.