"Failed to open file C:\Program Files (x86)\CA\DSM\ServerDB\SECTOR\COLLECT\00000001\"

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

In log TRC_CF_CF_FTPLUGIN_*.LOG of a Scalability Server following error like this appears :

 

"ERROR | Server - Failed to open file C:\Program Files (x86)\CA\DSM\ServerDB\SECTOR\\COLLECT\00000001\"

Environment

Client Automation - All versions

 

Cause

cfftplugin has received a file transfer request from one AM Agent but the filename is empty.

Resolution

This error indicates a CAM communication problem between AM Agent and Scalability Server. (network problem, timeout etc...)

Use ping, camping and caf ping commands to check the network connectivity from agent to scalability server and from scalability server to agent.

From Agent :

 

ping ssname

camping ssname

camping -s 2048 ssname

camping -s 4096 ssname

camping -s 8192 ssname

caf ping ssname

From Scalaiblity Server:

 

ping agentname

camping agentname

camping -s 2048 agentname

camping -s 4096 agentname

camping -s 8192 agentname

caf ping agentname