Clarity PPM: Using Windows Scripts to manage Clarity Services

Products

• Clarity PPM On Premise

Issue/Introduction

Although Microsoft Windows service management is possible to stop/start Clarity PPM services, it can also caused issues, especially during upgrades.

Environment

Release : Clarity PPM

Component : Clarity Services

Cause

Clarity services controls hundreds of user sessions, which will affect user testing and productivity in the form of data entry and job/processes/report runs.

The Clarity administrator needs sole access to the control to these services to troubleshoot with the Clarity Support team.

Resolution

It is strongly suggested to refrain from controlling Clarity service stop and restarts via a script, especially in the Production environment.
The Clarity PPM administrator should ask to disable any scripts related to the the management of Clarity services.