As of June 2, 2019, I am no longer able to log into support.nimsoft.com or access the probes archive via Infrastructure manager.
As of June 2, 2019, CA is now part of Broadcom and all users have been migrated to use OKTA. All accounts have been migrated, but passwords have not been migrated due to security.
- Migration of accounts
Please log into casupport.broadcom.com with your old user name. You should be prompted to reset your password and should be sent an email with a link to reset the password.
If you can open a case in casupport.broadcom.com, you will use the same credentials to access support.nimsoft.com and the archive vi admin console(AC) or Infrastructure manager(IM).
For internal Broadcom people, do not use the full email address, just the name as above.
For customers, you should use the same name you use to access casupport.broadcom.com, e.g., your email address.
Once, verified, you can now reset your credentials in AC and IM.
Log into IM,
Go to the Tools menu and select options.
Enter your new credentials and press OK when done.
Test by downloading a probe from the archive:
Right click on a probe and select Download.
Then try exiting the Infrastructure Manager, and login to IM again.
Then try to download a probe package again and it should succeed.
Once you have verified you can download through IM, you can then reset the credentials in AC.
How to change credentials in AC
Then Actions menu
Then Enter Credentials
If the customer cannot reset the password for specific user account (i.e. they use same password for all their Broadcom accounts, and cannot reset PW for just one account) - they will have to open a support request each time they need to download packages from support.nimsoft.com, and get the files provided directly to them.