As of June 2, 2019, I am no longer able to log into support.nimsoft.com or access the probes archive via Infrastructure manager.
As of June 2, 2019, CA is now part of Broadcom and all users have been migrated to use OKTA. All accounts have been migrated, but passwords have not been migrated due to security.
- N/A
- Migration of accounts
Please log into support.broadcom.com with your old user name. You should be prompted to reset your password and should be sent an email with a link to reset the password.
If you can open a case in support.broadcom.com, you will use the same credentials to access support.nimsoft.com and the archive vi admin console(AC) or Infrastructure manager(IM).
For internal Broadcom people, do not use the full email address, just your Okta name.
For customers, you should use the same name you use to access support.broadcom.com, e.g., your email address.
After resetting your password in support.broadcom.com, go to http://support.nimsoft.com and verify you can login
Once, verified, you can now reset your credentials in AC and IM.
How to reset the archive credentials in IM.
If you get an Internet Archive Download error (Forbidden) when trying to download a probe package see this article https://knowledge.broadcom.com/external/article/202395/unable-to-download-probes-forbidden-in.html
Once you have verified you can download through IM, you can then reset the credentials in AC.
How to change credentials in AC
Note:
Some customers due to network security settings may not be able to access the archive. In this case, open a support case and support will attach the requested probes to the case.