Unable to log into Unified Infrastructure Manager archive and my password no longer works on support.nimsoft.com

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• Unified Infrastructure Management for Mainframe
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

As of June 2, 2019, I am no longer able to log into support.nimsoft.com or access the probes archive via Infrastructure manager.

As of June 2, 2019, CA is now part of Broadcom and all users have been migrated to use OKTA. All accounts have been migrated, but passwords have not been migrated due to security.

Environment

- N/A

Cause

- Migration of accounts

Resolution

 

Please log into casupport.broadcom.com with your old user name. You should be prompted to reset your password and should be sent an email with a link to reset the password.

If you can open a case in casupport.broadcom.com, you will use the same credentials to access support.nimsoft.com and the archive vi admin console(AC) or Infrastructure manager(IM).

 

For internal Broadcom people, do not use the full email address, just the name as above.
For customers, you should use the same name you use to access casupport.broadcom.com, e.g., your email address.

After resetting your password in casupport.broadcom.com, go to http://support.nimsoft.com and verify you can  login

 

Once, verified, you can now reset your credentials in AC and IM.

Log into IM,

Go to the Tools menu and select options.

Enter your new credentials and press OK when done.

 

 

Test by downloading a probe from the archive:

Right click on a probe and select Download.

If you get an Internet Archive Download error (Forbidden) error when trying to download a probe package,  for example:

 

 

 

Then try exiting the Infrastructure Manager, and login to IM again.

 

Then try to download a probe package again and it should succeed.

Once you have verified you can download through IM, you can then reset the credentials in AC.

How to change credentials in AC

Select Archive

Then Actions menu

 

Then Enter Credentials

Click Save.

 

Additional Information

Note Rally accounts do not work with support.nimsoft.com
Note that if you still have trouble with the Login process, it may have absolutely nothing to do with the userid or password.

 

After entering your user name and password if you press the Enter key on your keyboard it does not work - you MUST click the box for "Remember Me" and then click on the Login button.

 

If you simply press Enter on the keyboard the login will fail.

 

If the customer cannot reset the password for specific user account (i.e. they use same password for all their Broadcom accounts, and cannot reset PW for just one account) - they will have to open a support request each time they need to download packages from support.nimsoft.com, and get the files provided directly to them.