Getting error message CAL-06039: Action Item Status cannot be updated because process instance is closed.

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

We would like to modify the OOTB error message from the following error below.

CAL-06039: Action Item Status cannot be updated because process instance is closed.

Environment

Release: All supported releases

Resolution

• Unfortunately at this time there is no way to modify those messages. You could use our ideation process to create an enhancement.
• One of the reason behind these error messages is when the process is old, and the notification is still there.
• The recommendation would be to check on the jobs:
  Delete process Instance
  And
  Purge Notifications
• Make sure you schedule them to run in a correlated way to get some consistency.