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NETMASTER WEBCENTER WAS NOT WORKING

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Article ID: 132617

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Updated On:

Products

CMDB for z/OS NetSpy Network Performance NetMaster Network Automation SOLVE NetMaster Network Management for SNA NetMaster Network Management for TCP/IP NetMaster File Transfer Management

Issue/Introduction

Cust was having an issue with NetMaster WebCenter r12.2: It would not work on a certain PC--her station--with
certain Windows and Java and browser characteristics.

Environment

OS: W 10 (Windows 10).

Resolution

The JRE (Java Runtime Environment) characteristics that finally worked with cust's notebook -- which now runs
IE (Internet Explorer) 11.1631.15063.0 -- are as follows:

Platform: 1.8
Product: 1.8.0_144
Architecture: x86 (32 bits)
Location: http://java.sun.com/products/autodl/j2se
Path: C:\Program Files (x86)\Java\jre1.8.0_144\bin\javaw.exe