ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

SOI - Spectrum connector is in offline state


Article ID: 132580


Updated On:


CA Service Operations Insight (SOI)


Spectrum connector is in offline state in our development environment and i have restart the integration service on connector machine but still it's not coming online


SAM-IntegrationServices_wrapper.log on the Spectrum connector machine has below exceptions...

Exception in thread "CA:[email protected]" java.lang.NoClassDefFoundError: com/aprisma/util/thread/ThreadTask
at java.lang.Class.getDeclaredConstructors0(Native Method)
at java.lang.Class.privateGetDeclaredConstructors(
at java.lang.Class.getConstructor0(
at java.lang.Class.newInstance(
Caused by: java.lang.ClassNotFoundException: com.aprisma.util.thread.ThreadTask


SOI 4.2
Spectrum connector .259


From the above exceptions, It appears that the configuration file "\SOI\jsw\conf\SAM-IntegrationServices.conf" was corrupt as many class path libraries are missing in this file (after line 69). It should have Spectrum library but as we could see here, it has only few classpath libraries.

<Please see attached file for image>

User-added image

It should have like as shown below...

<Please see attached file for image>

User-added image

Follow these steps to address this problem...
1) Stop "CA SAM | SOI Integration & Event Management" services
2) Move \SOI\jsw\conf\SAM-IntegrationServices.conf file to a temp folder
3) Copy \SOI\jsw\conf\pre-upgrade\SAM-IntegrationServices.conf to \SOI\jsw\conf folder or copy this from a working connector file
4) Start connector services


1559050753027000132580_sktwi15okjw4363ad.jpeg get_app
1559050751022000132580_sktwi15okjw4363ac.jpeg get_app