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SOI - Spectrum connector is in offline state

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Article ID: 132580

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

Spectrum connector is in offline state in our development environment and i have restart the integration service on connector machine but still it's not coming online

Cause

SAM-IntegrationServices_wrapper.log on the Spectrum connector machine has below exceptions...

Exception in thread "CA:[email protected]" java.lang.NoClassDefFoundError: com/aprisma/util/thread/ThreadTask
at java.lang.Class.getDeclaredConstructors0(Native Method)
at java.lang.Class.privateGetDeclaredConstructors(Class.java:2671)
at java.lang.Class.getConstructor0(Class.java:3075)
at java.lang.Class.newInstance(Class.java:412)
at com.ca.sam.ifw.framework.Connector$8.run(Connector.java:2664)
Caused by: java.lang.ClassNotFoundException: com.aprisma.util.thread.ThreadTask

Environment

SOI 4.2
Spectrum connector .259
Windows

Resolution

From the above exceptions, It appears that the configuration file "\SOI\jsw\conf\SAM-IntegrationServices.conf" was corrupt as many class path libraries are missing in this file (after line 69). It should have Spectrum library but as we could see here, it has only few classpath libraries.

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It should have like as shown below...

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Follow these steps to address this problem...
1) Stop "CA SAM | SOI Integration & Event Management" services
2) Move \SOI\jsw\conf\SAM-IntegrationServices.conf file to a temp folder
3) Copy \SOI\jsw\conf\pre-upgrade\SAM-IntegrationServices.conf to \SOI\jsw\conf folder or copy this from a working connector file
4) Start connector services

Attachments

1559050753027000132580_sktwi15okjw4363ad.jpeg get_app
1559050751022000132580_sktwi15okjw4363ac.jpeg get_app