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Is it possible to disable the records registered in the activity log when a property for a category is changed?

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Article ID: 132572

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



Is it possible to disable the records registered in the activity log when a property for a category is changed?

Environment

Service Desk 14.1  or higher

Resolution

Out of the box you cannot disable the activity log records when a property for a category are changed, since it is not controlled in the GUI, as it is hardcoded. It can be set to be internal only in the Activity Notification so end users don't see this kind of information.
 

Additional Information

This might be possible only via customization, be aware that is outside of the scope of support.
How to disable the Property changed in the activity log