Is it possible to disable the records registered in the activity log when a property for a category is changed?
Article ID: 132572
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Desk Manager
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Is it possible to disable the records registered in the activity log when a property for a category is changed?
Environment
Service Desk 14.1 or higher
Resolution
Out of the box you cannot disable the activity log records when a property for a category are changed, since it is not controlled in the GUI, as it is hardcoded. It can be set to be internal only in the Activity Notification so end users don't see this kind of information.
Additional Information
This might be possible only via customization, be aware that is outside of the scope of support.
How to disable the Property changed in the activity log
How to disable the Property changed in the activity log
Feedback
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