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Problem in Auto notification

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Article ID: 132564

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



When we transfer a request to another assignee, they are not getting the notifications.

Environment

Release:
Component: USRD

Resolution

Follow the steps from the Administration Guide under
Example Notify the Current and Previous Assignees

https://docops.ca.com/ca-service-management/17-1/en/administering/configure-ca-service-desk-manager/how-to-configure-notifications/create-a-notification-rule