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Problem in Auto notification

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Article ID: 132564

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

When we transfer a request to another assignee, they are not getting the notifications.

Environment

Release:
Component: USRD

Resolution

Follow the steps from the Administration Guide under "Example Notify the Current and Previous Assignees":

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-1/administering/configure-ca-service-desk-manager/how-to-configure-notifications/create-a-notification-rule.html