Problem in Auto notification

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

When we transfer a request to another assignee, they are not getting the notifications.

Environment

Release:
Component: USRD

Resolution

Follow the steps from the Administration Guide under "Example Notify the Current and Previous Assignees":

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-1/administering/configure-ca-service-desk-manager/how-to-configure-notifications/create-a-notification-rule.html