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Since upgrade to 4.2 receiving numerous pop-ups stating a missing shortcut
Article ID: 132554
Updated On:
Products
CA Service Operations Insight (SOI)
Issue/Introduction
Since upgrade to 4.2, receiving numerous pop-ups stating a "missing shortcut windows is searching for GfxUIEx.exe. To locate the file yourself, click Browse."
Cause
Missing windows executable
Environment
Release:
Component: SOIMGR
Component: SOIMGR
Resolution
- This problem has nothing to do with SOI upgrade. Windows OS is missing the executable mentioned in the error. You can Google "Windows is searching for GfxUIEx.exe" and you'll find multiple hit, here is a link that discusses the solution "https://www.auslogics.com/en/articles/fix-gfxui-has-stopped-working-on-windows-7-and-10/"
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