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Since upgrade to 4.2 receiving numerous pop-ups stating a missing shortcut

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Article ID: 132554

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

Since upgrade to 4.2, receiving numerous pop-ups stating a "missing shortcut windows is searching for GfxUIEx.exe. To locate the file yourself, click Browse."

Cause

Missing windows executable 

Environment

Release:
Component: SOIMGR

Resolution

- This problem has nothing to do with SOI upgrade. Windows OS is missing the executable mentioned in the error. You can Google "Windows is searching for GfxUIEx.exe" and you'll find multiple hit, here is    a link that discusses the solution "https://www.auslogics.com/en/articles/fix-gfxui-has-stopped-working-on-windows-7-and-10/"

Attachments

1558955717632error_login.jpg get_app