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PAM Simulator TestServiceNowServerConnection Fails

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Article ID: 132551

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

Trying to run through the integration procedure for ITPAM-SOI-ServiceNow. One of the procedure was to run "TestServiceNowServerConnection" process in ITPAM and it is failing.
The following error can be seen in ITPAM c2o.log
"com.sun.xml.messaging.saaj.SOAPExceptionImpl java.security.PrivilegedActionException: com.sun.xml.messaging.saaj.SOAPExceptionImpl: Message send failed" 

Cause

UCF Broker URL port should be 7200 but client was using 7000

Environment

Release: SAMBDL99000-4.2-Spectrum-Service Assurance Manager-Promotional Bundle
Component:

Resolution

- Client was using custom container not the default one. Since client had custom and default container both on the same machine the catalyst used a different UCF broker port (7020) instead for the custom      container. Port 7000 is used by the default container. 
- The UCF Broker URL port can be found in, this file is in each of the catalyst container containing the http and https port number. 
  CA\Catalyst\CatalystConnector\registry\topology\physical\<host>_CatalystConnector\<host>_CatalystConnector-config.xml . Here is an example of the port content found in the default catalyst container.
  <property name="http.port">7000</property> 
  <property name="https.port">7443</property>