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404 error when uploading large Catalog files for SAM

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Article ID: 132535

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



When trying to upload the current Master Catalog into SAM for processing, the web server returns HTTP error 404 - File or directory not found.

After testing with smaller files, these work, but the full catalog is failing - how can this be remedied?

Environment

Release:
Component: CASAM

Resolution

Increase the file upload limit in Internet Information Services. 

1) Open the IIS Manager interface. 
2) Select the Default Website, as this is the one used by SAM. 
3) Select Requests Filtering.
4) Select Edit Feature Settings... from the right-hand side.  
5) Go to Request Limits and increase the value of Maximum allowed content length (Bytes) to an appropriate value to be able to handle the file. 
6) Restart IIS to pick up the change.