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Failing back LDAP store type #1 to server 10.0.0.1:8000
Article ID: 132530
CA Single Sign On Secure Proxy Server (SiteMinder)CA Single Sign On SOA Security Manager (SiteMinder)CA Single Sign-On
We're running a Policy Server and we see the Policy Server writing logs line like :
[smldaputils.cpp:1029][INFO][sm-Server-04410] Failing back LDAP store type #1 to server '10.0.0.1:8000'.
At that time, you observe high response time. The Policy Store shows statistics of :
 20190514.065800.849 STATS : Assocs 1 NilCredit 0 Queue 0+0 MWQ 0/0 Active 1 Ops 6 Entries 4 Mem 23/14 CPU Seconds 60/60 CPU kTicks 1
 20190514.042000.358 STATS : Assocs 1 NilCredit 0 Queue 0+0 MWQ 0/0 Active 1 Ops 6 Entries 4 Mem 21/14 CPU Seconds 60/60 CPU kTicks 1
 20190514.022000.846 STATS : Assocs 1 NilCredit 0 Queue 0+0 MWQ 0/0 Active 0 Ops 6 Entries 4 Mem 21/14 CPU Seconds 60/60 CPU kTicks 1
This issue occurs at night with traffic at the lowest.
Why the fail back occurs ?
Release: MSPPSF99000-12.51-Single Sign-On-Agent for Oracle PeopleSoft-MSP Component:
At first glance, this can occur indeed if the Key Store closes connection. As per design, Policy Server won't terminate a connection when the Policy or Key Store closes the connection on its ends.
As such the Policy Server will still try to use the broken connection, and seeing that it is broken, it will report an LDAP error and make a new connection to the same server right after.
You should consider to investigate if something happens on the OS or on the network, as we see the same line almost exactly 2 hours later.
Further reading about the related topics :
Policy Server reports error : Error# '81' during search: 'error: Can't contact LDAP server' https://comm.support.ca.com/kb/policy-server-reports-error-error-81-during-search-error-cant-contact-ldap-server/kb000008010
SMPS logs is reporting failover and failback, however can?t determine which type of repository is failing over https://comm.support.ca.com/kb/smps-logs-is-reporting-failover-and-failback-however-cant-determine-which-type-of-repository-is-failing-over/kb000038541
How to Configure a CA Directory Key Store https://docops.ca.com/ca-single-sign-on/12-8/en/installing/install-a-policy-server/configure-ldap-directory-servers-as-policy-session-and-key-stores/configure-an-ldap-directory-server-as-a-key-store/how-to-configure-a-ca-directory-key-store
Defects Fixed in 12.52 SP1 CR09 00849582 DE317504 Policy Server intermittently fails to connect to CA Directory policy store, session store, and user store, and displays the LDAP Error 81 error. https://docops.ca.com/ca-single-sign-on/12-52-sp1/en/release-notes/cumulative-releases/defects-fixed-in-12-52-sp1-cr09