How to increase Java Memory available to CORA Cleanup
Article ID: 132526
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Desk Manager
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Steps to increase Java memory available to CORA Cleanup utility
Environment
CA Service Desk Manager 14.1 and 17.x
All Supported Operating Systems
All Supported Operating Systems
Resolution
1. Navigate to the NX_ROOT\bin folder and take a backup of the CORACLEANUP.CMD file
2. Edit the CORACLEANUP.CMD file to add the -Xmx1024m parameter. The command should now look like:
"%NX_JRE_INSTALL_DIR%/bin/java" -Djava.net.preferIPv4Stack="false -Xms64M -Xmx1024M" -DLOG_CONFIG_DIR="%NX_ROOT%/site/cora_cfg" -ea -classpath "%NX_ROOT%/java/lib/corajava.jar;%NX_ROOT%/java/lib/cora_util.jar;%NX_ROOT%/java/lib/log4j-1.2.15.jar;%NX_ROOT%/java/lib/ojdbc14.jar;%NX_ROOT%/java/lib/sqljdbc.jar" com.ca.Cora.util.ConsoleManager %args%
3. Save changes
Couple of notes:
1. At the present time, CORA cannot use 64-bit Java since some of the CORA DLLs and binaries will NOT work with 64-bit Java as CORA is a 32-bit application
2. No user/process should have access to create/update CIs while CORA cleanup is running
2. Edit the CORACLEANUP.CMD file to add the -Xmx1024m parameter. The command should now look like:
"%NX_JRE_INSTALL_DIR%/bin/java" -Djava.net.preferIPv4Stack="false -Xms64M -Xmx1024M" -DLOG_CONFIG_DIR="%NX_ROOT%/site/cora_cfg" -ea -classpath "%NX_ROOT%/java/lib/corajava.jar;%NX_ROOT%/java/lib/cora_util.jar;%NX_ROOT%/java/lib/log4j-1.2.15.jar;%NX_ROOT%/java/lib/ojdbc14.jar;%NX_ROOT%/java/lib/sqljdbc.jar" com.ca.Cora.util.ConsoleManager %args%
3. Save changes
Couple of notes:
1. At the present time, CORA cannot use 64-bit Java since some of the CORA DLLs and binaries will NOT work with 64-bit Java as CORA is a 32-bit application
2. No user/process should have access to create/update CIs while CORA cleanup is running
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