PAM Client fails to update

Products

• CA Privileged Access Manager - Cloakware Password Authority (PA)
• CA Privileged Access Manager (PAM)

Issue/Introduction

PAM 3.3.0 was installed.
Use Browser to access the PAM server and download PAM Client.
After PAM Client is installed and connecting to PAM Server, PAM Client reports it need to be updated.

 

Click on the "Update" button and following error is displayed.

Due to this, PAM Client cannot be used.

Environment

Release:
Component: CAPAMX

Cause

* Antivirus can interfere with the PAM Client updates.
* Proxy may need to be set.

Resolution

Workaround:
1. Download "https://d21oi5tjuccwe.cloudfront.net/ca-pam/module/win/runtime-1.8.0_201.zip" manually.
2. Extract the file.
3. Copy the extracted "runtime-1.8.0_201" folder to PAM Client folder(overwrite)

Check if your browser is configured with proxy settings.
Apply the same to PAM Client prior to update.