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CMN-01002 Error thrown at Login

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Article ID: 132497

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

There is an active user that is unable to login to the PPM Clarity application. When attempting to login, the user gets the following error:

CMN-01002: User name and password invalid. Note that the password is case-sensitive. 

Resolution

The issue may be due to a trailing space at the end of the username. Once the trailing space is removed, the user will be able to log on without an error. The trailing space can be found by either placing the cursor at the end of the User Name field in the UI (Administration -> Resources -> {Specific Resource}) or by querying the CMN_SEC_USERS table.