Database Not Available in CSA

book

Article ID: 132489

calendar_today

Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

We are trying to connect CSA to another database server and it states Unavailable.

When we tried with Oracle client, error message was: ORA-12154 - TNS:could not resolve the connect identifier specified

Environment

Release: CODFSS99000-15.2-PPM SAAS FedRAMP-Sandbox-Small Environment
Component:

Resolution

Issue was due to a firewall configuration, the system admin made a change in the firewall and the issue was resolved