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Database Not Available in CSA and ORA-12154
Article ID: 132489
Clarity PPM SaaS
Clarity PPM On Premise
You are trying to connect CSA to another database server and it states Unavailable.
When you try with Oracle client, error message was: ORA-12154 - TNS:could not resolve the connect identifier specified
Check your firewall configuration to ensure the database ports are open and allowed for TCP traffic