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Database Not Available in CSA and ORA-12154

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Article ID: 132489

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

You are trying to connect CSA to another database server and it states Unavailable.

When you try with Oracle client, error message was: ORA-12154 - TNS:could not resolve the connect identifier specified

Resolution

Check your firewall configuration to ensure the database ports are open and allowed for TCP traffic