Database Not Available in CSA and ORA-12154
Article ID: 132489
Updated On: 10-10-2023
Products
Clarity PPM SaaS
Clarity PPM On Premise
Issue/Introduction
You are trying to connect CSA to another database server and it states Unavailable.
When you try with Oracle client, error message was: ORA-12154 - TNS:could not resolve the connect identifier specified
Resolution
Check your firewall configuration to ensure the database ports are open and allowed for TCP traffic
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