e2e_appmon HardCopy function screen image resolution different when executed on identical systems

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Article ID: 132401

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Using the HardCopy function in an e2e_appmon probe script generates screen dump images with different resolutions when executed on virtual Windows systems that were created from the same virtual image.  This explains why the same script with uses some Optical Character Recognition functions don't work on both systems.

When using an RDP connection to both Windows systems, the resolutions are identical.

Cause

The e2e_appmon probe scripts run at the console level.  When accessing the 2 systems from a utility like VNCViewer, the differences in resolution at the console level that are seen in the screen dump images captured by the HardCopy function are also observed.

Environment

UIM Server:  Any release
e23_appmon probe:  any release
Operating System:  Any Windows OS that the e2e_appmon probe is supported on

Resolution

Access the system from a utility like VNCViewer and adjust the screen resolution to the expected setting.

 

Additional Information

 Also see: KB000033526 : e2e_appmon Best Practices checklist