Brightside windows installer issue - Error writing to file

Products

• CA Brightside

Issue/Introduction

 

How to fix the Error writing to file issue when trying to install Brightside using the Windows Installer?

<Please see attached file for image>

 

 

Environment

Release: BRTENP00200-2.0-Brightside-Enterprise-MIPS
Component:

Resolution

This is a known Windows OS error that usually occurs when the Windows Installer becomes unregistered during the installation process of programs. There is a possibility that when you are installing it another application in your PC is running and interrupted your installation.

 

To fix this issue the user should ensure that (i) there are no Brightside files on their system (perhaps from a previous installation that was not properly uninstalled) and (ii) the Windows Installer is properly registered on their system.

The following steps needs to be performed:

Step 1: Refer the steps below to unhide the folders and check.

• Press Windows + X.

• Click on File explorer options.  

• Click View Tab  

• Check the Hidden Items Checkbox

Or

•  Go to your User Folder C:\Users\depma02

• Click View Tab

• Check the Hidden Items Checkbox

 

<Please see attached file for image>

   

Step 2: Uninstall your Brightside Application via Add or Remove Programs

a. Press Windows Key + X

b. Click Apps and Features

c. Search for Brightside in the list of Apps

d. Click Uninstall

or  

by right-clicking the installer and click uninstall.

<Please see attached file for image>

Step 3: Verify if you have the ..\CA\Brightside EE folder in your AppDataRoaming folder (C:\Users\<userid>\AppData\Roaming) .

It should not be there. If it is there, kindly delete it.

Step 4: Go to your User Folder C:\Users\depma02 and delete the .zowe folder

Deleting these folders allows you to have a clean installation. It will remove possible corrupted data that might be installed in you first installation.

Step 5: Unregister and re-register Windows Installer.

• Press Windows key + R and type msiexec /unreg and press Enter.

• Again, press Windows key + R and type msiexec /reg and press Enter.

  

<Please see attached file for image>

 

Step 6: Try to install Brightside again.