Impossible login on AdminUI
Article ID: 132390
Updated On:
Products
CA Single Sign On Secure Proxy Server (SiteMinder)
CA Single Sign On SOA Security Manager (SiteMinder)
CA Single Sign-On
Issue/Introduction
We're running an AdminUI and after having changed the external
Administrator password, we can't login anymore in the AdminUI.
How can we solve this ?
Administrator password, we can't login anymore in the AdminUI.
How can we solve this ?
Environment
AdminUI 12.8
Policy Server 12.8
Policy Server 12.8
Resolution
You can modify the connection password for the External Admin Store as
provided by our documentation :
Update External Administrator Store Credentials
If the Administrative UI credentials for the external administrator
store change, submit the new credentials to the Administrative
UI. Otherwise the administrators lose access.
If you installed the Administrative UI using the stand-alone option,
that is, with the embedded JBoss server, the following utilities are
available:
LDAP: The smjndisetup utility to update the directory server user
account credentials.
To update the directory server host system name or port information,
use the Administrative UI to recreate the connection to the external
administrator store. The smjndisetup utility cannot update host or
port information.
Update Directory Server Credentials
Update directory manager credentials with the smjndisetup utility.
Note: The smjndisetup utility can only update connection details
that were configured using the Administrative UI. You cannot use the
smjndisetup utility to create the connection credentials. Follow
these steps:
Log in to the Administrative UI host system.
Navigate to administrative_ui_home\CA\siteminder\adminui\bin.
administrative_ui_home specifies the Administrative UI installation
path.
Run the following command:
smjndisetup.bat --reset-password
Do one of the following tasks:
Type the new directory user and press Enter.
Press Enter to accept the default user name.
Type the new password and press Enter.
Type y and press Enter.
The utility restarts the Administrative UI service. The utility also
updates the new directory connection details.
https://docops.ca.com/ca-single-sign-on/12-8/en/configuring/policy-server-configuration/administrators/configure-an-external-administrator-store#ConfigureanExternalAdministratorStore-
Make sure you have applied the modification requested on this KD :
javax.naming.NamingException: LDAP response read timed out error in adminui server.log
https://comm.support.ca.com/kb/javaxnamingnamingexception-ldap-response-read-timed-out-error-in-adminui-serverlog/kb000005972
provided by our documentation :
Update External Administrator Store Credentials
If the Administrative UI credentials for the external administrator
store change, submit the new credentials to the Administrative
UI. Otherwise the administrators lose access.
If you installed the Administrative UI using the stand-alone option,
that is, with the embedded JBoss server, the following utilities are
available:
LDAP: The smjndisetup utility to update the directory server user
account credentials.
To update the directory server host system name or port information,
use the Administrative UI to recreate the connection to the external
administrator store. The smjndisetup utility cannot update host or
port information.
Update Directory Server Credentials
Update directory manager credentials with the smjndisetup utility.
Note: The smjndisetup utility can only update connection details
that were configured using the Administrative UI. You cannot use the
smjndisetup utility to create the connection credentials. Follow
these steps:
Log in to the Administrative UI host system.
Navigate to administrative_ui_home\CA\siteminder\adminui\bin.
administrative_ui_home specifies the Administrative UI installation
path.
Run the following command:
smjndisetup.bat --reset-password
Do one of the following tasks:
Type the new directory user and press Enter.
Press Enter to accept the default user name.
Type the new password and press Enter.
Type y and press Enter.
The utility restarts the Administrative UI service. The utility also
updates the new directory connection details.
https://docops.ca.com/ca-single-sign-on/12-8/en/configuring/policy-server-configuration/administrators/configure-an-external-administrator-store#ConfigureanExternalAdministratorStore-
Make sure you have applied the modification requested on this KD :
javax.naming.NamingException: LDAP response read timed out error in adminui server.log
https://comm.support.ca.com/kb/javaxnamingnamingexception-ldap-response-read-timed-out-error-in-adminui-serverlog/kb000005972
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