What PIM (SeoS) and system information should I collect if I get a core dump on Solaris?

book

Article ID: 132365

calendar_today

Updated On:

Products

CA Virtual Privilege Manager CA Privileged Identity Management Endpoint (PIM) CA Privileged Access Manager (PAM)

Issue/Introduction

What PIM (SeoS) and system information should I collect if I get a core dump on Solaris?

My system got a kernel panic and the machine was rebooted.
I would like to investigate what may have caused the crashing condition.

Environment

Privileged Identity Manager 12.8
solaris

Resolution

In order to analyze the cause of the problem, we will need the core-dump file and the seos logs.
Please follow the instructions here below in order to obtain the core file on a solaris computer:

Suggested Steps to Collect Dump Files

Go to the default crash dump directory by running:
# cd /var/crash/`uname n`

If the default crash dump directory does not exist, check the dump configuration by running:
# cd `dumpadm | awk -F' ' '/^Savecore directory/{print $NF}'`
# ls


Use the following command to find the latest dump, as it shows the next crash dump ID:
# cat bounds

If unix.n and vmcore.n don't exist but vmdump.n does, extract  unix.n and vmcore.n.
# save vf vmdump.n

Finally run the following commands to create the crash.n.tar.gz
# tar vcf crash.n.tar ./unix.n ./vmcore.n
# gzip crash.n.tar
# cksum unix.n vmcore.n crash.n.tar.gz


Open a support case in our support web site.
Attach the PIM logs and the crash.n.tar.gz file to it and provide the checksum.