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PAM Error - applet is not available
Article ID: 132353
Updated On:
Products
CA Privileged Access Manager - Cloakware Password Authority (PA)
PAM SAFENET LUNA HSM
CA Privileged Access Manager (PAM)
Issue/Introduction
After logging in to PAM and going to the Access page an error is seen: "Applet is not available". This only appears after logging into SSO(Siteminder) and then into PAM. The error is not seen when SSO is not involved.
Cause
The problem occurs when the address for PAM configured into SSO does not match the address used to connect to PAM. For example, the Fully Qualified Domain Name is configured into SSO, but the address used to connect to PAM is the IP address.
Environment
Release:
Component: CAPAMX
Component: CAPAMX
Resolution
Make sure to use the address/FQDN configured in SSO to connect to PAM.
Feedback
Yes
No
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