Unable to start Endevor Web Services JVM

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Article ID: 132352

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Updated On:

Products

CA Endevor Software Change Manager (SCM) CA Endevor Software Change Manager - Natural Integration (SCM) CA Endevor Software Change Manager - ECLIPSE Plugin (SCM) CA Endevor Software Change Manager - Enterprise Workbench (SCM)

Issue/Introduction

Unable to start Endevor V18.0.12 Web Services, the STC log shows the following error:

 JVMJZBL1006I PWD =
 JVMJZBL2999T Setting current working dir to: ""
 JVMJZBL2999W Could not set current directory to:
....
 Java(TM) SE Runtime Environment (build 8.0.5.30 - pmz3180sr5fp30-20190207_01(SR5 FP30))
 IBM J9 VM (build 2.9, JRE 1.8.0 z/OS s390-31-Bit 20190124_408237 (JIT enabled, AOT enabled)
 OpenJ9   - 9c77d86
 OMR      - dad8ba7
 IBM      - e2996d1)
....
 JVMJZBL2999T com.ibm.jzos.ZUtil.redirectStandardStreams
 JVMJZBL2999T method invocation elapsed time=0.005628 seconds, cpu time=0.004055 seconds
 JVMJZBL2010E Exception occurred invoking com.ibm.jzos.ZUtil.redirectStandardStreams()
 JVMJZBL2999T -> JniUtil.writeStackTrace()
 JVMJZBL2007E Stack trace follows:
 java.lang.UnsatisfiedLinkError: com/ibm/jzos/ZFile.fopen(Ljava/lang/String;Ljava/lang/String;)J
     at com.ibm.jzos.ZFile.doZFileOpen(ZFile.java:613)
     at com.ibm.jzos.ZFile.<init>(ZFile.java:476)
     at com.ibm.jzos.ZUtilÅ1.run(ZUtil.java:702)
     at java.security.AccessController.doPrivileged(AccessController.java:703)
     at com.ibm.jzos.ZUtil.redirectStandardStreams(ZUtil.java:691)
 JVMJZBL2999T <- JniUtil.writeStackTrace()

 JVMJZBL2999T <- StaticMethod.invoke()
 JVMJZBL2999T <- redirectStandardStreams()
 JVMJZBL2999T -> establishMvsCommandListener()
 JVMJZBL1016I MVS commands are ENABLED
 JVMJZBL2999T -> JniUtil.convert()
 JVMJZBL2999T <- JniUtil.convert()
 JVMJZBL2999T -> JniUtil.convert()
 JVMJZBL2999T <- JniUtil.convert()
 JVMJZBL2999T -> JniUtil.convert()
 JVMJZBL2999T <- JniUtil.convert()
 JVMJZBL2999T -> StaticMethod.invoke()
 JVMJZBL2999T com.ibm.jzos.MvsConsole.startMvsCommandListener
 JVMJZBL2008E Could not find or load class: com.ibm.jzos.MvsConsole
 JVMJZBL2999T -> JniUtil.writeStackTrace()
 JVMJZBL2007E Stack trace follows:
 java.lang.UnsatisfiedLinkError: com/ibm/jzos/MvsConsole.retrieveStartParameters()Ljava/lang/String;
     at com.ibm.jzos.MvsConsole.<clinit>(MvsConsole.java:35)
 JVMJZBL2999T <- JniUtil.writeStackTrace()

Environment

Endevor Web Services V18.0.12

Resolution

UID that starts STC is defined incorrectly (missing the valid HOME directory). 

Once site fixed the UID setting, Web Services start running.