TDM: Out of Scope for Support


Article ID: 132289


Updated On:


CA Test Data Manager (Data Finder / Grid Tools)


Thank you for reaching out to the CA/Broadcom DevTest Support Team for assistance with your issue.  
 As discussed, after careful review of your ticket, we have determined that your issue will require Broadcom Services to progress your case, as this is ‘Out of Scope’ for Product Support because  of one of the following:
- the issue is associated with a custom extension that CA Services created for you.
- the issue is associated with an implementation solution, and not a product question or issue.
- the issue is a consultancy type issue (architectural discussion,  sizing,  implementation).


Test Data Manager 3.x
Test Data Manager 4.x
Fast Data Masker


Next Actions – Broadcom Support
Support will contact your Account Team, apprise them of the case status as an Out of Scope for Support- requiring Services, and ask them to contact you.
CA Support will move your case to pending status, await feedback from the Account Team, with a target to close the case within 5 business days.
Next Actions – Customer
Work with your Account Team and CA Services toward a resolution of this particular case, and at the same time explore if there are options of avoiding customization to meet these requirements.

Additional Information

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