Unable to start the Admin UI for Single Sign On(Site-minder)

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Article ID: 132274

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) AXIOMATICS POLICY SERVER CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction

When we're starting the AdminUI, this one cannot start properly and
report error :

  Error: Protocol handler initialization failed,
  java.net.mindexception address already in use

How can we solve it ?

Cause

At first glance, you get this error because :

  - Another process than the AdminUI is running and uses one of the
    ports needed by the AdminUI;
  - There still another instance of the AdminUI running and using
    already all the AdminUI ports;
  - There's a permission issue on the OS;
 

Environment

Release: MSPPSF99000-12.51-Single Sign-On-Agent for Oracle PeopleSoft-MSP
Component:

Resolution

- Identify the process that uses those ports :

  5455
  8080
  8443
  5445

  Run command as root :

  # for i in 5455 8080 8443 5445; do ss -tanp | grep $i; done;

  You should get something like :

  LISTEN     0      128          *:5455                     *:*                   users:(("java",pid=1615,fd=363))
  LISTEN     0      50           *:8080                     *:*                   users:(("java",pid=1615,fd=309))
  LISTEN     0      50           *:8443                     *:*                   users:(("java",pid=1615,fd=396))
  LISTEN     0      128          *:5445                     *:*                   users:(("java",pid=1615,fd=373))

  In this sample, the PID 1615 is using these ports.

  Identify what is the 1615 process and stop it or remove it from the
  system memory using the kill program.

  Once the PID doesn't show up in memory, run again the command :

  # for i in 5455 8080 8443 5445; do ss -tanp | grep $i; done;
  
  This time, it should return nothing;

  Then start the AdminUI and confirm us this solves the issue; Insure
  there's no permission problem for the AdminUI process and user on
  the OS;