Process Automation - Process execution is extremely slow


Article ID: 132236


Updated On:


CA Process Automation Base


PAM processes are either hanging or the execution is very slow. 
The c2o.log is flooded with the following message. 
No changes were made to the Database location or to the PAM installation itself. 


CA Process Automation Service Pack 04.3.03 

- Windows Server 2016 Standard, SQL 2008, PAM Version: 4.3.03 


As many errors found, overall backlogs got increased and impacted the PAM performance
deleted/renamed *.log, and restarted the Process Automation service

From the provided config files for Proc Auto, 3 files were found.
The problem here is that Java (which is what is running Proc Auto) does not read names of files, it only reads extensions. So if 3 found, all being read at start probably with slightly different configurations: 

Please stop the Process Automation orchestrator. 
Delete or move to a folder outside of the Proc Auto file structure these 3 files: 

Restart Process Automation service again