USS SSL does not work correctly when using Catalog without SSL

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Article ID: 132203

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

When submitting tickets through IE in USS (SSL), connected to Catalog (No SSL), the tickets are not submitted when clicking on Submit button.

Steps:

1. Log into USS 17.1 (SSL URL) which is connected to Catalog (no SSL)
2. Submit any request from any offering. You will see nothing happens after clicking on Submit

Cause

Browser blocks the communication between SSL and non-SSL

Environment

Unified Self-Service 17.1 (USS)
Service Catalog 17.1

Resolution

1. Configure Service Catalog with SSL by following: https://docops.ca.com/ca-service-management/17-1/en/administering/configuring-ca-service-catalog/configure-ca-service-catalog-to-use-secure-socket-layer


2. Import Catalog SSL certificate(s) into USS cacerts by following Approach A:

https://comm.support.ca.com/kb/how-to-configure-ca-unified-self-service-uss-to-connect-to-https-based-service-catalogservice-desk/kb000044098