Unable to upload / view documents

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Issue with attachment attributes is observed in one of the following ways:

• User with full permissions as collaboration manager not able to upload documents in Project > Collaboration tab
• The job(Index contents and documents for searches) completes but when uploading a document with a valid extension, error messages appear
• Accessing attachment fields in any object related pages is, or uploading to them produces an error

The error message observed in the UI could be:

DMS-02110: Unable to write file. Contact your system administrator.

The error message in bg-ca.log or app-ca.log is one of:

WARN  0001-01-01 00:00:57,111 [http-nio-8080-exec-16901] pagebuilder.FilePageBuilder 
(clarity:someUser:D196B7E4-4FA1-B147-17030EB9E9CD:union.viewODFFile) Exception reading document
java.io.FileNotFoundException: \\pathToFileStore\filestore\clarity\Files\001\002\1234567 (Access is denied)

ERROR 0001-01-01 00:00:57,111 [http-nio-8080-exec-16921] object.ODFAbstractObjectImpl 
(clarity:someUser:D196B7E4-4FA1-B147-17030EB9E9CD:odf.customObjectUpdate) Could not save document someDocument.xlsx 
exception com.niku.union.exceptions.DMSException: Unable to write file.

Resolution

Check the filestore configuration. If the file store is configured to store files on the server:

1. Check if the the disk is full
2. Check if file write permissions to the Clarity and Filestore folders are given
3. If using Windows Services, check if the "Log on As" option is used. The user mentioned here should have access to read and write files from the filestore