Web Viewer error emailing ERMHELPER2AX: MAPISendMail() failed. Error was 26
book
Article ID: 132190
calendar_today
Updated On:
Products
Output Management Web Viewer
Issue/Introduction
This happens on every report she tries to email. When clicking "Email" button this error is displayed: "ERMHELPER2AX: MAPISendMail() failed. Error was 26. The specified disk or diskette cannot be accessed. Filename: n/a" This happened after an upgrade to Windows 10.
Environment
Windows 10 Microsoft Office Professional Plus 2013
Cause
Microsoft problem
Resolution
1. Close Outlook 2. Locate folder : x64 : C:\Program Files\Common Files\System\Msmapi\1033 or x32 : C:\Program Files (x86)\Common Files\system\MSMAPI\1033 3. Rename MSMapi32.dll to MSMapi32.old 4. Open outlook again. Outlook will repair the file 5. Test it, the Email will work again.
Additional Information
Here are two supporting links for those of you who want more supporting information.