OM WebViewer error emailing ERMHELPER2AX: MAPISendMail() failed. Error was 26

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Article ID: 132190

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Updated On:

Products

CA Output Management Document Viewer CA Output Management Web Viewer

Issue/Introduction

This happens on every report she tries to email. When clicking "Email" button this error is displayed:
"ERMHELPER2AX: MAPISendMail() failed. Error was 26. The specified disk or diskette cannot be accessed. Filename: n/a" 
This happened after an upgrade to Windows 10.

Cause

Microsoft problem

Environment

Windows 10
Microsoft Office Professional Plus 2013 

Resolution

1. Close Outlook
2. Locate folder : x64 : C:\Program Files\Common Files\System\Msmapi\1033
or x32 : C:\Program Files (x86)\Common Files\system\MSMAPI\1033
3. Rename MSMapi32.dll to MSMapi32.old
4. Open outlook again. Outlook will repair the file
5. Test it, the Email will work again.
 

Additional Information

Here are the three supporting links for those of you who want more supporting information.
  1. https://support.microsoft.com/en-us/help/820865/you-receive-the-a-recently-installed-program-may-cause-microsoft-offic
  2. https://docs.microsoft.com/en-us/office/client-developer/outlook/mapi/fixmapi
  3. https://audministrator.wordpress.com/2018/04/06/mapisendmail-error-26/